FAQs & Policies
Will you be closing over Christmas 2024?
Yes, we will be taking a much needed break from December 13th returning January 6th, 2025. You will be able to place orders, they just won't be dispatched until we return.
Will you be adding more stock?
ALWAYS!
Designs are forever unfolding so keep you eyes peeled on the website and instagram for new Collections and Products!
Do you offer Click & Collect?
We are a small business and are based in Clayfield, Brisbane so the answer is YES! If you are local and would like to collect from Kate, please message on either @hallieandadeline instagram or email hallieandadeline@gmail.com and we will give you a code to enter at checkout! Timing for Click and Collect is a little restrictive though, Friday & Saturday mornings from 9am - 10am.
What materials do you use?
Gilded Power Collection is made from Stainless Steel and Hard Gold Plating with an anti-tarnish protection.
Luna Light Collection is made from Sterling Silver and where there is gold, an anti-tarnish Gold Plating is used.
No gold plating is completely waterproof so please be aware that perfumes, hair products, lotions will have an affect on our gold plating.
If you have a question about a specific pair of earrings please email hallieandadeline@gmail.com
Shipping
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Hallie & Adeline is not responsible for any postage delays, lost or stolen packages and it is the customers responsibility to provide the correct shipping details.
- Customers will not be reimbursed if the wrong address details are given at checkout.
- Shipping costs are non-refundable.
If you have any shipping/returns questions, please email us at hallieandadeline@gmail.com
Returns & Exchanges
Due to hygiene reasons, we are unable to offer refunds, returns or exchanges on any of our jewellery.
We take great care to ensure every piece meets our quality standards. If your item arrives damaged or faulty, please contact us within 7 days of receipt, and we will be happy to assist.
If you have any queries regarding returns questions, please email us at hallieandadeline@gmail.com
Do you have Clip On Earrings?
Yes! From time to time we have Clip On Earrings. At present we do not have any in stock.
Gift Cards
We do offer Gift Cards at Hallie & Adeline. These can be purchased here